Frequently Asked Questions:

Online Transactions

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  • I meet the criteria to receive a Reduced Rate Driver's License Renewal. Can I complete this online?
    • No. You cannot renew your Driver's License at the reduced price through PennDOT's online services.
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  • After I complete my Driver's License/Photo ID renewal online, what happens next?
    • Upon completing your Driver's License/Photo ID renewal online you will receive a camera card in the mail within 14 days. When you receive your camera card take this to your local PennDOT facility to obtain your new product.
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  • Can I renew my Learner's Permit online?
    • Learner's Permit renewals cannot be completed online through PennDOT's Online Driver Services. To extend a Learner's Permit you must complete and return a DL-901 Non-commercial Driver's License/Identification Card/Learner's Permit Application to Renew/Replace/Change/Correct Form.
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  • Can I order vanity plates online?
    • No, you cannot order the vanity plates online through PennDOT's Driver and Vehicle services website. However you can check to see if your requested plate is currently available.
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  • Can I renew or order a duplicate Disability Parking placard online?
    • At this time you cannot renew or order a duplicate Disability Parking placard online through PennDOT's Driver and Vehicle services website.
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  • Can I renew more than one photo driver’s license or vehicle at a time? If I complete more than one transaction will the permanent products arrive at the same time?
    • Yes. The Internet allows you to renew more than one vehicle registration or photo driver's license at a time. However, each renewal will be mailed separately and may not be delivered to you on the same day.
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  • I did not receive my renewal notice in the mail. Can I still renew online?
    • Yes. If you wish to renew your vehicle registration, you will need to know your title number and your tag (license plate) number. Both can be obtained from your current registration card. In addition, you will need to know your vehicle insurance company name, policy number as well as the effective date and expiration date of the policy.
    • If you want to renew your photo driver’s license, you will need to know your driver's license number, date of birth and the last four digits of your social security number.
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  • How will I know if my online transaction was successful? Will I receive a receipt?
    • After a transaction is completed, a receipt will be displayed on your computer. This receipt will provide you with an itemized breakdown of all transactions and related fees, if any. If a printer is attached to your computer, this receipt may be printed along with any available online credentials, such as: a Temporary Internet Vehicle Registration or Temporary Internet Driver's License; a Temporary Internet Vehicle Registration (Address Change Only); Temporary Internet Driver's License Update Card (Address Change Only); or a Driver's History.
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  • What are the hours for Online Services?
    • Online Services are available 24 hours a day, 7 days a week.
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  • Do I receive anything from PennDOT after I complete my transaction?
    • Depending on your transaction, you can print your:
    • Receipt
    • Driver's History
    • Temporary Internet Vehicle Registration that is valid for fifteen (15) days
    • Temporary Internet Vehicle Registration (Address Change Only)
    • Temporary Internet Driver's License that is valid for fifteen (15) days
    • Temporary Internet Driver's License Update Card (Address Change Only)
    • Restoration Requirements Letter
    • Restoration Driving Privilege Letter
    • Exam Confirmation
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  • What information is on the driver record?
    • Please select the following link for the information related to Driver Record: FAQs
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  • Can someone walk me through getting my driving record online?
    • Please review this quick and easy tutorial that will walk you through obtaining your PA driving record online: Tutorial
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  • What information will I need to obtain my PA driving record online?
    • You will need your driver's license number, your date of birth, and the last 4 digits of your social security number to obtain your driving record online.
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  • What if I don’t have or don’t remember my PA Driver’s license number?
    • Your PA driver’s license number is required for obtaining your driver record online. Please contact the Driver and Vehicle Services department at 1-717-412-5300.
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  • What is the cost of a Pennsylvania driving record?
    • Pennsylvania driving records cost $11.00
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  • How do I get my driving record when I purchase it online?
    • Your driving record will be delivered as a downloadable PDF file after payment. The download page will contain a link: "Download driving record" which, when clicked, saves the PDF file of the driving record to the default download location on your device.
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  • Can I request a record by mail?
    • Yes, by using a DL-503 form: DL-503 you can request a record by mail.
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  • Are points reflected on the driving record?
    • No, PA driving records does not reflect the points on a driver's license. To get this information you can cross-reference the violations on the record with the Pennsylvania points fact sheet here: Fact Sheet Alternatively, you may contact the Driver and Vehicle Services department at 1-717-412-5300.
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  • Can I purchase a certified copy of my record online?
    • No, a certified copy of your record must be requested by mail using a DL-503 form here: DL-503 This record comes by mail in a sealed envelope with a PA letterhead and costs $36.
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  • Where can I check the status of my license, and other driver information including points, address change, license plate, and vehicle registration?
    • For license and vehicle information, please contact the Driver and Vehicle Services department at 1-717-412-5300.
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  • How can I find my original license issue date?
    • If your original PA License issue date is not included on your driving record, please call 1-717-412-5300.
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  • Is there a way that my business can pull or pay for more than one record at a time?
    • Yes, you can sign up for a PennDOT Driver Record Business Account and pull up to 25 records at a time. An annual payment of $200 is required for registration, and driving records cost $11-$13 depending on the type of business. You can sign up for an account by submitting this form to PennDOT: DL-9001
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  • Can I purchase and download a record on a public computer, such as at a library or coffee shop?
    • Many public computers have security features enabled which do not allow public users to save files, such as a PDF driver record. Moreover, since your driving record contains personally identifiable information, we encourage constituents to use a personal device or visit a PennDOT Office to acquire their record: Regional Offices
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  • How do I download and save my driving record to my computer?
    • For Desktop:
      After payment, under step 1, click "Download Driver Record." Your web browser will then attempt to save the PDF file. Choose where you want the download to be saved; however, if you do not change the folder or location it will be saved in your "Downloads" folder by default.
    • For Mobile:
      After payment, under step 1, click “Download Driver Record." This will open the file in a new tab. Tap the share icon and swipe to the Save to Files option. Select “Save to Files”. Then choose where you would like to save the file: on your device.
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  • Do you still have questions?
    • For additional questions, please contact the PennDOT Customer Care Center: 717-412-5300.
    • For technical assistance with the application, please call 717-798-9019 or send an email to pahelp@egov.com
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